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Privacy statement

USC values ​​your privacy, and therefore we handle your personal data with care. Which personal data we process and how we handle it can be found in this privacy statement.

Contact

USC
Science Park 306
1098 XH Amsterdam
(020) 240 64 10
https://www.uscsport.nl
https://my.uscsport.nl and mobile app ‘My USC Amsterdam’

Anne Kootstra is the privacy officer of USC. She can be reached via usc@uscsport.nl.

Personal data processed by USC

USC processes your personal data because you use one of our websites, our mobile app and/or because you provide us with this data yourself. The exact data we process depends on how you use our online platforms. If you only visit uscsport.nl, we collect different data than when you sign up for the newsletter or create an account at my.uscsport.nl/via the mobile app ‘My USC Amsterdam’. Check below which personal data we collect for various actions on our online platforms.

USCSPORT.NL

– Website visit
When you visit uscsport.nl, we process anonymized data about your visit using Google Analytics (GA4). This data is stored by Google Analytics for 14 months. In Google Analytics we process the following data about your visit:

  • Data about your activities on our website
  • Location data
  • Internet browser and type of device

– Newsletter
When you sign up for our newsletter via uscsport.nl, we ask you to fill out your name and e-mail address. We only process the data that you provide to us yourself. We do not use this data for anything other than sending newsletters and do not share your data with third parties. We do use YMLP to send our newsletters. You can unsubscribe from the newsletter at any time via the button at the bottom of the last newsletter that you received.

– Forms
When you fill out one of the forms on uscsport.nl, for example the contact form or the form for a trial membership, you give us permission to use the data provided for the purpose of the form. The data that you have entered in the form will automatically be deleted 1 year after receiving it. Do you want your data to be deleted sooner? That is possible of course. Send an e-mail to usc@uscsport.nl and we will delete your data within 4 weeks.

MY.USCSPORT.NL / MY USC AMSTERDAM

– Account
If you create an account on my.uscsport.nl/via the mobile app ‘My USC Amsterdam’, you give us permission to process the data provided. These are:

  • Name, e-mail address and telephone number
  • Date of birth
  • Data showing which customer group and category you belong to (student, employee, etc.)

– Membership
If you then purchase a membership (membership, course, one-time access or event), you give permission for the processing of the following data by entering into the membership:

  • Photo and code based on a fingerprint scan (both not mandatory)
  • Data about (the purchase of) the membership
  • Bank account number
  • Visit data
  • Notes in the memo field about e.g. showing a discount receipt or outstanding payments

– Showing a proof for discount
If you want to use the reduced fees in category I or II, you show a proof for discount. Depending on your customer group, you can do so by logging on to My USC with SURF, or by showing your proof for discount at the front desk or by e-mailing it to our member services department.

– Logging on with SURF
Students and employees of the University of Amsterdam, Amsterdam University of Applied Sciences and Inholland University of Applied Sciences log on to My USC via SURFconext. This is a single sign-on service that allows you to log on to various (educational) services safely and quickly. SURF only provides the personal data that is really necessary to the service provider. USC receives the following data from SURF:

    • Full name
    • Institute e-mail address
    • Affiliation with the educational institute (student or employee)
    • Status of your affiliation

– Other proofs for discount
You can show other proofs for discount – such as proof of enrolment at another educational institute (e.g. VU) or an Amsterdam UMC employee card – at the front desk or by e-mailing them to our member services department. Your e-mail with proof for discount will automatically be deleted one year after receiving it. Would you like your e-mail with proof for discount to be deleted sooner? That is possible of course. Send an e-mail to usc@uscsport.nl and we will delete your data within 4 weeks. If we suspect fraud, we will inquire with your educational institute or employer about the authenticity of your proof of discount.

– Personal preferences
In your My USC account you also indicate your personal preferences, namely your preferred language (NL/EN) and whether you want to receive our newsletters and personal offers. We use this data for our communication. You can always adjust your personal preferences via my.uscsport.nl or in the mobile app ‘My USC Amsterdam’. If you have a current membership at USC, you cannot unsubscribe from information that concerns your membership. Think of booking confirmations or changed opening hours.

– Sharing data for research purposes
In your My USC account, you also indicate whether we may share your data with the University of Amsterdam for long-term research into sports behavior. You can always withdraw your consent.

For which purpose and on what grounds USC processes personal data

USC processes your personal data based on the grounds of agreement and/or consent, and for the following purposes:

  • Member administration and processing of your payment
  • Granting and controlling access
  • Necessary contact (by e-mail or telephone) regarding your membership at USC – for example in the event of changes to our memberships or when your monthly direct debit has failed
  • Sending our newsletter and/or personal offers
  • Website improvement and tailoring the offer to personal preferences
  • Research purposes in higher education

How long USC stores personal data

USC does not store your personal data for longer than necessary for the purpose for which your data is collected. We use the following retention periods:

USCSPORT.NL

Have you registered for the newsletter via uscsport.nl and do you unsubscribe? Then your e-mail address will be automatically removed from the relevant mailing list in YMLP immediately. If you have filled out a form on uscsport.nl, your form data will be deleted after one year.

MY.USCSPORT.NL

If you have a My USC account, we will store your data for one year after the expiration of a membership. After that, your data will be anonymized. You can request USC to delete your data at any time. If you do not have a current membership, you can anonymize your data yourself in My USC. If you do have a current membership, send an email to usc@uscsport.nl. If you want to anonymize your data at a time when you still have a current membership, your membership will expire. In some cases, you may have to wait for the term of your membership to end or pay extra.

– No access list
USC maintains a no access list of members who have been denied access to the USC facilities due to illegitimate behavior. If you end up on the no access list, you will be notified. You will then not be welcome at USC for the next 10 years. We register that you are on the no access list by means of a note in the memo field of your account. Any further documentation is stored in a file in an encrypted folder that only employees with the following functions have access to: IT department, member services department and management team. Your data – both your account data and any file – will in this case be stored for a period of 10 years, equal to the period in which you are denied access to USC.

Sharing personal data with third parties

USC does not sell your data to commercial third parties and will only provide it when this is necessary for the execution of our agreement with you or to comply with a legal obligation.

USC’s data files are not linked to third-party data files, unless you have given permission to share your data with the UvA for long-term research into sports behavior. In that case, your data will be processed anonymously after it is linked to the UvA files.

USC also reserves the right to make data available for other research and educational purposes in higher education, for example for internships or graduation assignments of the University of Amsterdam, Amsterdam University of Applied Sciences or Inholland University of Applied Sciences. In that case, the data will be anonymized and cannot be traced back to individual persons.

We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. USC remains responsible for these processing operations.

Cookies used by USC

USC uses necessary, statistics and marketing cookies. A cookie is a small text file that is stored in the browser of your device when you first visit the website. USC uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to optimize the website. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. When you first visited our website, we already informed you about these cookies and asked your permission to place them. Check our cookie policy for more information about the use of cookies or to change your permission.

View, modify or delete data

You have the right to view, modify or delete your personal data. If you have an account in My USC, you can do most of this yourself. For other personal data, you can contact us via usc@uscsport.nl.

You also have the right to withdraw your consent for data processing or to object to the processing of your personal data by USC and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you. You can send a request for access, modification, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to usc@uscsport.nl. To ensure that the request for access has been done by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. USC will respond to your request as soon as possible, but in any case within four weeks.

USC would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

How USC protects personal data

USC takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. We do this in the following ways, among others:

  • Our websites are secured with an SSL certificate. This means that confidential information, such as data that you enter on a form, is sent encrypted.
  • Our software has been updated and we use a firewall.
  • Access to our internal network for the processing of personal data is secured with, among other things, a password.
  • Your personal data is only accessible to USC employees who work with this data by virtue of their position (including front desk employees, member services department, communications department).
  • We conclude processing agreements with third parties who process your personal data on our behalf.

If you have the idea that your data is not properly secured or there are indications of misuse, please let us know as soon as possible via usc@uscsport.nl.

Changes

USC reserves the right to make changes to this privacy statement. This version is dated 23 September 2024.